Frequently Asked Questions

We use advanced AI to place your child as the hero alongside their favorite animated characters. Once you upload your child's photos and name, our system generates 20 fully illustrated pages where your child appears throughout the story.

Yes! Upload clear photos of your child during checkout — our AI will bring them to life inside the story next to beloved heroes like Stitch, Simba, and Woody.

Bright, front-facing photos with good lighting, no filters, and a clear view of your child's face. Avoid hats or shadows for best accuracy.

The AI recreates your child's features in the art style of the story world. Minor differences help the illustration blend naturally with the scene.

Upload 3–4 clear photos. The AI uses them together to generate the most accurate and expressive result.

Absolutely. You'll receive a preview before your book is printed to confirm everything looks perfect.

Currently, each story is personalized for one child only — multi-child editions are coming soon.

Never. Your child's images are used only to generate your chosen story and never shared or used anywhere else.

Yes. We apply strict privacy standards — no photos are reused, shared, or stored beyond your order.

Each story promotes timeless values like courage, friendship, kindness, honesty, and imagination.

We're expanding our collection to include emotional-growth stories such as bravery, sharing, or bedtime confidence.

Some of our calmer, sensory-friendly stories suit children on the spectrum, and more tailored options are coming soon.

Yes. Each story page includes a short description and preview of what your child will experience.

Every book has 20 beautifully illustrated pages featuring your child on every page.

Most stories are ideal for ages 3–8, but older readers love them as keepsakes and gifts.

Yes! We release new adventures weekly.

Visit stories.bysnaps.ai to explore the full collection.

Currently, all stories are offered in English and Arabic.

Yes, French and Spanish are next on our roadmap.

Yes, you can select your preferred language at checkout.

Not yet — bilingual editions are coming soon.

Premium matte hardcover with thick, full-color pages designed to last.

Eco-friendly paper and professional binding that feels like a keepsake gift.

Each book is sealed in a protective wrap and shipped in a sturdy box to avoid damage.

Refer to Refund Policy

Yes, every order goes through manual inspection and packaging.

Usually 5–7 working days within Egypt after you approve your preview.

Yes, express delivery is available in select areas for an extra fee.

Pick-up points are being introduced soon; currently, we ship directly to your address.

Egypt only for now — international shipping is launching soon.

Yes, once shipped you'll receive a tracking link via email or WhatsApp.

We'll coordinate directly with the courier to replace or refund your order.

Each story is custom-made for your child using AI, professional art, and premium printing — making it one-of-a-kind.

Your child doesn't just read the story — they live it beside their favorite hero.

Standard personalized book: 1100 EGP
Gift edition with premium wrapping: 1600 EGP
Family offer: 100 EGP discount on every additional standard story.

Yes, we provide group and bulk pricing — contact our team for details.

Yes, follow our Instagram or join our mailing list for seasonal deals.

Yes, if there's a printing or personalization issue, we'll reprint or partial refund based on refund policy.

All prices include taxes; delivery is free and all cost appear at checkout.

We accept credit/debit cards, Cash on Delivery, and InstaPay.

1. Choose your story
2. Enter your child's name and upload photos
3. Confirm preview and pay securely
4. Receive your printed story in days

Yes — watch our short "How to Order" video on the order page.

Contact us immediately before printing — we'll fix it.

Edits are possible before final approval only.

You'll receive an instant confirmation email and WhatsApp message.

Check your spam folder or message us directly.

Yes, you'll select both during personalization.

Chat with our AI assistant or message us on WhatsApp for quick help.

Daily from 12 AM – 12 PM (Cairo time).

Yes, our support team can share your current status.

Refer to Refund Policy

Yes, our team speaks both languages fluently.

Our AI recreates your child's face in the same artistic style as the story, ensuring consistent, natural results across all 20 pages.

Yes, we continuously refine our system for even more lifelike results.

Yes — new adventures are released monthly.

We're developing advanced reading levels for ages 8–12.

Of course! Choose the Gift Edition (1600 EGP) for premium wrapping.

Yes — our "Snaps Family Club" is coming soon with rewards and points.

Join our newsletter or follow us on Instagram for sneak peeks and new launches.